Thank you for using Technical Support for WordPress.
Make sure you watch this 1-minute video (in HD if you like ;)
If you’re a freelancer, a web design agency or simply a WordPress consultant, Technical Support for WordPress is a way to provide quality support to your clients. After setting up a WordPress powered website for your client, install the Technical Support plugin, which will enhance your client’s Dashboard with a new widget for submitting support tickets directly to your e-mail.
They’ll have an option to mark the issue as related to a certain topic – pick from a list, which is of course customizable within the plugin settings. The form in which messages will be sent is totally customizable and shortcode-powered (as seen from the screenshots below). The company providing support is also customizable and may include a title, logo, e-mail and company URL. The Technical Support widget looks fairly nice in the admin dashboard, which gives a slight bonus to the support company’s brand.
So, no more phonecalls, no more texts, twitter messages and whatsoever. When your client is experiencing a problem, or simply wants to request a core update, theme modification or functionality extension, all they have to do is write a few lines and click the send button (AJAX powered by the way)! You, as a Technical Support provider, can set a specific subject format for the messages to include a certain tag for certain clients, that way you can setup filters in your e-mail box and sort all your support issues into separate folders. No more junk in your Inbox ;)
Here’s a features list:
- Easy to setup and configure
- Customizable company name, email, logo and URL
- Customizable subjects and messages being received
- Customizable “related to” topic list
- More coming up soon!
Download link, changelog and other notes. Officially hosted in the WordPress.org Plugin Directory: Technical Support. I also like when people with WordPress.org accounts vote it up ;) thanks! Please note that the plugin is also hosted on Github thus issues and feature requests should go there and not as comments to this page. Thanks!